“The Seller” means PRETTY SAVAGE® , 147 Coulsdon Road, Caterham, CR3 5NG, United Kingdom.
“The Buyer” means the person, which places the order with the seller.
“The Goods” means the products, services or things described in the order.
“The Order” means an order placed by the buyer for the supply of the goods.
Pretty Savage® reserves the right to change these terms and conditions from time to time without notice to you and the changes will take place on the day they are posted on the website.
PURCHASE OF PRODUCTS
Pretty Savage® reserves the right to accept or reject an order for any reason, including without limitation, unavailability of product; an error in the price, image or the product description; or errors in your order. Orders are deemed received by Pretty Savage® at the time of successful transmission of the order. Orders are deemed accepted by Pretty Savage® upon Pretty Savage® acknowledging such order or failing to reject such order within 14 days.
Please note when you place an order for items that are in stock, the stock will be allocated to your order and dispatched within 1-5 working days upon confirmation of payment terms.
The Seller uses its best endeavours to ensure products displayed for sale on our website and ordered are available for delivery. If a product is unavailable, we will usually notify you prior to you completing your order. However, the Buyer acknowledges that in some cases this is not possible and Pretty Savage® may need to reject an order you have placed for a product where Pretty Savage® establishes that it is actually unavailable for delivery. In such cases Pretty Savage® will refund in full all amounts you paid in respect of such unavailable product.
The Buyer is responsible for all taxes, customs and import charges. Pretty Savage® will not be liable for any additional charges incurred on your order unless previously agreed in writing.
Pretty Savage® does not permit any Buyer to sell any Pretty Savage® products on eBay, Amazon, discount stores and/or Multi Retailer selling websites unless previously agreed in writing. If any account is found to be doing so they may be liable to Pretty Savage® for loss of sales.
Additionally, packaging should not be removed from and Pretty Savage® products. Removal of packaging voids any legal liability of Pretty Savage® and the Seller will be subject to breaking UK and EU cosmetic laws and/or regulations.
If payment has not been made at the time of dispatching the goods, the order will be placed on hold. The order will be on hold for 14 days before being cancelled at the discretion of the Seller.
SHIPPING & COLLECTION
Shipping will be calculated as standard depending on your shipping location. We work with various delivery partners and endeavour to deliver within the quoted time frame as stated on the invoice.
The Buyer must inspect the condition of the goods immediately upon receipt and report in writing, within 7 days (including Saturday and Sunday) from such inspection, via email, to the seller of any damaged or discrepancies of goods. If the buyer fails to give such notice the condition of the said goods shall be deemed to be in all respects in accordance with the contract and the buyer shall be bound to accept and pay for the same accordingly. Please ensure the persons unwrapping the items are very careful to keep the packaging intact. This is essential in preventing the items being damaged on return. Under no circumstances can we accept returns that do not have their original packaging.
The Seller is unable to accept returns for items that have not been ordered and delivered by Pretty Savage®. The Seller will not be held responsible for any damages incurred via a third-party carrier/couriers including own transport.
Goods are not accepted by the Seller for return from the Buyer without the prior consent of the seller.
All returned goods are subjected to a full Quality Control inspection before any decision regarding refund is made. Pretty Savage® has the final say on whether an item is defective or not. The value of the refund issued to the Buyer is at the Seller’s discretion and each case will be considered on its own merit. When the decision to refund has been made a Credit Note will be issued on your Pretty Savage® trade partner account. It is at the discretion of Pretty Savage® to refund to the original payment method.
All orders must be cancelled in writing via email. Orders can only be cancelled prior to despatch. Once the items have left Pretty Savage® the full delivery and return costs will be incurred.
Custom orders may not be cancelled after the Buyer has approved the digital and/or physical sample. Any custom order is non refundable once ithas been approved for production and the Buyer is liable for the total invoice.
The Buyer will be charged a 20% restocking fee for any items returned to stock at the Buyers request. Items accepted for “return to stock” are at the discretion of the Seller.
IMPORTANT PRODUCT INFORMATION
To avoid any misunderstandings, we feel that it is important to advise all our customers, old and new, what they should expect from Pretty Savage® products. We pride ourselves on providing exciting ranges of handmade cosmetics. Due to the nature of items being handmade, some variations in colour and design may occur. This does not detract from the quality of ingredients used.
Unless otherwise agreed in writing by the seller, these conditions supersede any earlier conditions appearing in the seller’s catalogue or elsewhere and override any terms and conditions stipulated, incorporated or referred to by the buyer, whether in the order or in any negotiations and all guarantees, warranties or conditions (including any conditions as to quality or fitness for a particular purpose) whether express or implied by statute, common law or otherwise are excluded and hereby negated (save where such exclusions are prohibited by the Unfair Contract Terms Act 1977).
All photographs, specifications, performance data, dimensions, weights and the like, whether contained in the contract or made by way of representation, have been provided by the Seller in the belief that they are as accurate as reasonably possible, but they do not constitute a description of the goods, shall not be taken to be representations made by the Seller, and are not warranted to be accurate.
The seller’s employees have no authority to make any representation, statement or report not contained in or incorporated into the quotation by the seller and the seller shall not be bound by any unauthorised representation, statement or report if the seller adopts any changes in construction, design or specification of its products, the buyer shall accept the product so changed in fulfilment of the order.
Under no circumstance shall the seller be liable to the buyer for loss of profits or economic loss. The goods shall be at the buyer’s risk from the time of delivery to the buyer’s premises or to such other premises notified to the seller on the order.
The buyer warrants that they are not at the time of entering into this agreement insolvent, and knows of no circumstances which would entitle any creditor to appoint a receiver or to petition for winding-up or bankruptcy or to exercise any other rights over or against their assets.
All Items sold are intended for domestic use. We cannot accept responsibility if used for contract/commercial purposes.
The Seller’s prices are calculated on the basis that the above Conditions apply. Buyers requiring prices to be quoted on a different basis should inform the Seller.
These terms and conditions apply to buyers who deal directly with the Seller and buyers purchasing through Pretty Savage® authorised sales agents and distributors.