I send all orders out within 1-5 days of receipt via Royal Mail (normally first class) or courier service where necessary (i.e. when orders exceed a certain weight). Dependent on shipping method chosen – delivery will can be expected to be between 1-5 days. I always endeavour to get orders out as soon as possible.
If you don’t receive your order you have to wait 10 working days until I can look into it, as that is what my courier requires. After these 10 working days if I am satisfied that you haven’t received your order I will replace it.
If you state you haven’t received your order but the courier says that you have and can prove it, I have the right to refuse a replacement.
I shall not be liable for the consequences direct or indirect of any failure to deliver the goods within the delivery period or date specified or otherwise for any delay in such delivery caused by any circumstances beyond our reasonable control including without limitation any act of god, explosion, fire, flood, war, hostilities accident delay in delivery or non delivery by our couriers, breakdowns or accidents, any court or action of any governmental authority or any other causes or any circumstances whatsoever beyond our control (We have to put this bit in, sorry).